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  • 90 days return
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APPLICABILITY AND CONTRACTING PARTY

These Terms and Conditions apply to all orders through www.vaiva.co.uk. Please read these Terms and Conditions carefully before ordering products from vaiva.co.uk. By ordering our products, you indicate that you consent to the conditions below and state that you are competent to enter into legally-binding contracts and are at least 18 years old.  Vaiva.co.uk, for the sale of goods via the Internet, is operated by Dansk Smykkeimport Aps (Postmestervej 1 – Bigboks 19, 9100 Aalborg, Denmark), VAT Registration No. 199526550. You can reach our Customer Support on any issues at: support@vaiva.co.uk

PAYMENT

We accept a number of secure and convenient payment methods:
  • Visa
  • Visa electron
  • MasterCard
  • Maestro
Payments by card are secure and safe. You are fully covered in the event of misuse in an internet transaction using SSL (Secure Socket Layer).  Your credit card details are sent via an encrypted (SSL) connection and can only be read by EPAY Denmark (our payment provider).  Neither Vaiva.co.uk nor any other 3rd party can read this data.
You will not be deducted for an amount in excess of that which approved upon completion of your purchase. Payment is only taken from your card after the goods are dispatched

All prices on www.vaiva.co.uk include VAT.

DELIVERY

All of the jewellery displayed on this website is in stock and will be dispatched from www.vaiva.co.uk within 1-2 working days. The expected delivery time is 2-7 working days and the shipping is £2.95. Please note that Vaiva.co.uk delivers to the United Kingdom mainland as well as Ireland. Vaiva.co.uk is responsible for purchased products until they have been delivered.
Postage and packaging cost:
 
Country Shipping
United Kingdom £2.95
Ireland £2.95
Europe £2.95

HOW TO PURCHASE

To purchase from Vaiva.co.uk it is mandatory to become a member.  Once you have successfully completed your first order, you will be automatically enrolled in the FREE 10 days trial of Vaiva.co.uk membership.  After your FREE 10 days trial membership expires, you'll be automatically enrolled in the payment plan (£19.95/month) unless you choose to end your membership. When your order has been completed, you will receive an order confirmation via email. Your email address, which you have indicated during the checkout of your first order, is your membership identification. If you are already a member of Vaiva and would like to place another order, you don’t have to log in, please, indicate the same email address as in your first order during the checkout. If you enter a new email address a new membership will be created. Follow the link to read more about Vaiva.co.uk membership.

WARRANTY

We offer a 2 year warranty on all goods. This covers manufacturing defects discovered within 2 years of purchase, providing that there has been no misuse, or lack of maintenance of the jewellery. This does not cover normal wear and tear. Customers who rightfully return goods under warranty will be refunded their postage and packing costs.
 

CANCELLATION AND RETURNING POLICY

Vaiva.co.uk offers a cancellation policy of 90 days (the standard, legally endorsed policy is 14 days). This period is valid from the day you receive delivery of your purchased goods.  If you wish to return one or more purchased products, let us know via via email: support@vaiva.co.uk (we reply within 24 hours on weekdays.)
If you wish to return your order, please do so without undue delay (14 days at the latest after notifying us of your decision to return your purchase). You are required to cover any expenses related to returned products. Goods must be in the same condition that you received them and it is your responsibility to make sure that any products that are to be returned are securely packed.

REFUND OF PURCHASE PRICE

If you cancel your purchase, you are entitled to a full refund of the money you paid us. In case of depreciation related to improper product use or carelessness, the purchase price is subtracted. If you exercise your cancellation right, we refund all payments received, including any prepaid delivery expenses. However, additional expenses resulting from your own choice of delivery methods that differ from the cheapest standard delivery option that we offer, are not refunded. Payment is made without undue delay and under all circumstances, 14 days at the latest from the date on which we receive notice of your decision to cancel your purchase. Refunds are issued in the same format as the original payment method. We reserve the right to withhold your refund until we have received the products that are to be returned, unless you can provide proper documentation to this effect.

If you wish to cancel your purchase, send your product (s) to:
Vaiva - Dansk Smykkeimport Aps
Dalton house
60 Windsor Avenue
London SW 19 2RR
United Kingdom

In order to expedite the return process, please include a copy of your order confirmation in addition to the product(s) that you are returning. If you no longer have your order confirmation, you may also include the email address used when placing the order or the order number itself.

CONTACTING VAIVA

On any communication with Vaiva.co.uk please state your name, and the order number as written on your confirmation.
Should you encounter any problems, do not hesitate to email us on: support@vaiva co.uk  we answer emails Monday to Friday 11am - 4pm.
 

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VAIVA - Dansk Smykkeimport | Dalton House | 60 Windsor Avenue | London SW 19 2RR | United Kingdom