APPLICABILITY AND CONTRACTING PARTY
These Terms and Conditions apply to all orders through www.vaiva.co.uk. Please read these Terms and Conditions carefully before ordering products from vaiva.co.uk. By ordering our products, you indicate that you consent to the conditions below and state that you are competent to enter into legally-binding contracts and are at least 18 years old. Vaiva.co.uk, for the sale of goods via the Internet, is operated by Dansk Smykkeimport Aps, Halkjærvej 16B, 9200 Aalborg SV, Denmark), VAT Registration No. 199526550. You can reach our Customer Support on any issues at: email@example.com
We accept a number of secure and convenient payment methods:
Payments by card are secure and safe. You are fully covered in the event of misuse in an internet transaction using SSL (Secure Socket Layer). Your credit card details are sent via an encrypted (SSL) connection and can only be read by EPAY Denmark (our payment provider). Neither Vaiva.co.uk nor any other 3rd party can read this data.
You will not be deducted for an amount in excess of that which approved upon completion of your purchase. Payment is only taken from your card after the goods are dispatched
All prices on www.vaiva.co.uk include VAT.
All of the products displayed on this website is in stock and will be dispatched from www.vaiva.co.uk within 1-2 working days. The expected delivery time is 2-7 working days. Please note that Vaiva.co.uk delivers to the United Kingdom mainland as well as Ireland. Vaiva.co.uk is responsible for purchased products until they have been delivered.
Postage and packaging cost:
HOW TO PURCHASE
To purchase from Vaiva.co.uk it is mandatory to become a member. Once you have successfully completed your first order, you will be automatically enrolled in the FREE 10 days trial of Vaiva.co.uk membership. After your FREE 10 days trial membership expires, you'll be automatically enrolled in the payment plan (£29.95/month) unless you choose to end your membership. When your order has been completed, you will receive an order confirmation via email. Your email address, which you have indicated during the checkout of your first order, is your membership identification. If you are already a member of Vaiva and would like to place another order, you don’t have to log in, please, indicate the same email address as in your first order during the checkout. If you enter a new email address a new membership will be created. Follow the link
to read more about Vaiva.co.uk membership.
We offer a 2 year warranty on all goods. This covers manufacturing defects discovered within 2 years of purchase, providing that there has been no misuse, or lack of maintenance of the jewellery. This does not cover normal wear and tear. Customers who rightfully return goods under warranty will be refunded their postage and packing costs.
CANCELLATION AND RETURNING POLICY
Vaiva.co.uk offers a cancellation policy of 90 days (the standard, legally endorsed policy is 14 days). This period is valid from the day you receive delivery of your purchased goods. If you wish to return one or more purchased products, let us know via via email: firstname.lastname@example.org (we reply within 24 hours on weekdays.)
If you wish to return your order, please do so without undue delay (14 days at the latest after notifying us of your decision to return your purchase). You are required to cover any expenses related to returned products. Goods must be in the same condition that you received them and it is your responsibility to make sure that any products that are to be returned are securely packed.
REFUND OF PURCHASE PRICE
If you cancel your purchase, you are entitled to a full refund of the money you paid us. In case of depreciation related to improper product use or carelessness, the purchase price is subtracted. If you exercise your cancellation right, we refund all payments received, including any prepaid delivery expenses. However, additional expenses resulting from your own choice of delivery methods that differ from the cheapest standard delivery option that we offer, are not refunded. Payment is made without undue delay and under all circumstances, 14 days at the latest from the date on which we receive notice of your decision to cancel your purchase. Refunds are issued in the same format as the original payment method. We reserve the right to withhold your refund until we have received the products that are to be returned, unless you can provide proper documentation to this effect.
If you wish to cancel your purchase, send your product (s) to:
Vaiva - Dansk Smykkeimport Aps
60 Windsor Avenue
London SW 19 2RR
In order to expedite the return process, please include a copy of your order confirmation in addition to the product(s) that you are returning. If you no longer have your order confirmation, you may also include the email address used when placing the order or the order number itself.
On any communication with Vaiva.co.uk please state your name, and the order number as written on your confirmation.
Should you encounter any problems, do not hesitate to email us on: support@vaiva co.uk we answer emails Monday to Friday 11am - 4pm.
PERSONAL DATA POLICY AT DANSK SMYKKEIMPORT APS
We only collect personal data in cases where this is relevant to us and we will only collect personal data if it is relevant to your activity at Dansk Smykkeimport Aps.
When collecting, processing and using your personal data, we always comply to all relevant regulations.
We will only keep your personal data as long as we have either a legal obligation to do so or as long as it is relevant to the purpose with which your personal data was collected.
INFORMATION WE COLLECT
If you wish to purchase and receive a product from us, we need to collect certain personal data in order to complete the transaction and to offer you our services.
We can collect information such as name, e-mail address, mailing address, shipping address (if it varies from mailing address), phone number and payment information. Dansk Smykkeimport Aps collects and processes your personal data when you do the following:
Visit our website
Purchase our products
Sign up for our newsletter
Send us questions, complaints or feedback
THE DATA CONTROLLER
The data controller for collecting, processing and using your personal information at www.vaiva.co.uk is Dansk Smykkeimport Aps, Halkjærvej 16B, 9200 Aalborg SV, Denmark, CVR: 29977275
TREATMENT BASIS AND PURPOSE
We collect your contact information, such as name and address to deliver the product you have purchased from us. We will use your email address to send you an order confirmation. When you pay for your product, we collect your name, your card data and IP address. The information collected in connection with the payment transaction is used and saved only for payment settlement and fulfillment of the agreement you have entered into.
If you have given your consent during the registration process or on our website, we will use your e-mail address to send you newsletters. You can subscribe to the newsletter at any time. All newsletters also contain a link to unsubscribe. If processing of personal data is based on your consent, you are entitled to revoke the consent at any time. If you do not want to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to purchase products from us on our website.
Your information (except your e-mail address, if you have consented to processing it for receipt of offers) will be deleted 12 months after you have received your purchase.
OTHER RECIPIENTS OF PERSONAL DATA
We do not sell your personal data to third parties, and we do not transfer your personal data to third countries.
If you have ordered delivery, the details of your name, address, phone number and e-mail address will be delivered to our freight company - Post Nord for delivery of your purchases.
Oour online shop and payment system work through DanDomain A / S, which acts as our data processor. All personal data you provide on our website will be stored in DanDomain's data centers.
We have entered into data processing agreement with our data servers, which is our guarantee that they comply with the applicable rules for the protection of your personal data.
You have a number of rights that we must ensure at all times. You are entitled to request the following:
To access and correct / change your personal data
To delete personal data
You also have the right to object to the processing of your personal data and you have the right to file a complaint with a data protection authority.
If you no longer wish to process your personal information or limit our processing of your personal information, you can also send us a request to our e-mail address email@example.com