The membership fee is not refundable. You might be willing to get the membership fee refund if you forgot to cancel your membership before your trial ended, or you haven’t noticed that Vaiva.co.uk is a member's club when you were placing your order. We wish we could say yes, but, unfortunately, in our retail environment, we can’t.
We offer a possibility to cancel the membership any time and we place the membership Subscription Terms on various visible parts of our website in order to inform our customers and avoid such compliances: on the top banner
"Automatically join Vaiva.co.uk when you make you first order. First 10 days are FREE, thereafter it costs £19.95/month, you can cancel any time " and on the bottom of the page
. When you order, you confirm that you have read and you agree to the Terms and Conditions and the Subscription Terms of Vaiva.co.uk. We add the membership free trial to the shopping bag together with the items you order, and you will that if you check your email confirmation.
We are sorry to hear that you were not aware of the terms and conditions of Vaiva.co.uk Membership but the membership fee is not refundable. Please make sure you cancel your membership
to avoid future charges. We would recommend you to consider not to cancel your membership until the end of the billing cycle you paid for. You have already paid for the membership, why not profit from it, order and get £2.95 Shipping on all orders, FREE Gifts and lowest prices possible? Just set a reminder, and don’t forget to cancel your membership before the start of your next billing cycle.
You must cancel your membership at least one day before the start of your next billing cycle in order to avoid auto-renewal for the following month. Regardless of when you request cancellation, you can still use your account through the end of your current cycle.